Support | Krataa

Krataa is run by one person. Write, and a person answers.

We aim to answer within 2 working days.

In the beta you can also send feedback from the TestFlight app: open TestFlight, choose Krataa, then Send Beta Feedback.

When you write about a receipt, tell us the store and the date and what looks wrong. Please do not send card numbers or passwords. If you ask us to look at the receipt ourselves, we can. That view is recorded.

Common questions

A line on my receipt is wrong. If Krataa marked the line for you to check, open the receipt and correct it there. Krataa remembers the fix for everyone in your household. If the line is not marked, write to us with the store, the date and what looks wrong.

A receipt says "not itemized yet". Automatic itemizing is off for the person who added it, or the receipt is waiting its turn. You can turn itemizing on in Account, Data and privacy.

How do I add someone to my household? In Account, tap Invite and share the code. It has six characters, works for one person and lasts 7 days. They enter it under Join a different household, and you approve them on your phone.

How do I get my data out? Account, Export everything. You get one spreadsheet file with your receipts, lines, items, claims and monthly totals.

How do I close my account or have my data erased? You can close your account in Account. To have your data erased, write to us from the email address on your account. We erase your account and what belongs only to you within 30 days, and tell you when it is done.

I lost my phone. Write to us. We can sign you out everywhere at once.

Which iPhones does Krataa work on? iPhones with iOS 16.4 or later.

I found a security problem. Please write to support@relu.io. Thank you.